Quadley · Account support
Account and data deletion
You can request deletion of your Quadley account and associated personal data by email, or from the app.
Request by email
Send a message to Quadley support with the subject below.
Send your request to
support@quadley.comSubject: Quadley account and data deletion request
Open a prefilled emailThe email draft asks for deletion of your Quadley account and associated personal data. It includes placeholders only for your registered email address and college. You can also email the address above from any email service; you do not need to reinstall or log into the app.
Where possible, send the request from the email address registered to your Quadley account and identify your college. Never send passwords, MFA codes, or sensitive incident details. We may need to verify account ownership before taking action.
Or use the app
In Quadley, go to Profile Delete Account enter your password confirm.
What to expect
Scope and retention
A deletion request covers your account and associated personal data, including profile and contact information, your profile image, personal message content and chat photos, login credentials, device tokens, notification history, personal calendar entries, tutor profile details, and synced unsubmitted disclosure drafts. A request does not mean all data is instantly or automatically destroyed.
Shared college records, and records that must be kept for legal, security, or regulatory reasons, may require retention. Submitted disclosures and their evidence, reported messages and linked evidence photos, service requests, bookings, shared galleries and college content are not automatically erased by deleting your login. An inactive account reference and deletion receipt remain so retained records stay linked correctly. Quadley or your college will explain any applicable retention reasons and periods in response to your request.